Privacy

Who operates the directory

Burgeoning operates CrossBorder Select. For privacy requests, contact privacy@crossborderselect.com.

Enquiries and submissions

When you send an enquiry or listing request, we collect the details you enter so the directory team can review and respond. We use Resend to send transactional email notifications. An enquiry is not automatically sent to the selected provider; our team reviews it first. We do not publish enquiry contact details in the directory or public agent API.

Customer reviews

When you submit a provider review, we collect your email, public name, rating, written experience, and private details about the service used. We send a one-time code through Resend to verify the email address. An editor checks the review before publication. If approved, your public name, rating, review text, and publication date appear on the site and in public API and agent responses. Your email and private evidence are never part of public review data. We keep moderation decisions and their audit history to investigate abuse and handle corrections. Unverified reviews are removed after 30 days; contact us to request access, correction, or removal of a submitted review.

AI chat

Before using the directory assistant, you must verify an email address with a one-time code. We keep the verified address and verification time to control access and understand interest in the service. The separate contact checkbox is optional; we only use it to follow up about services you ask about if you select it. Verification alone does not subscribe you to marketing email.

When you use the AI chat, your message and recent conversation context are used to search published directory records and form a response. OpenAI processes the chat text to select a directory action. Obvious email addresses and phone numbers are removed before that request, but please keep personal contact details out of chat messages. Contact fields entered in the enquiry form are handled separately from chat.

Your browser may retain the conversation in session storage until the tab session ends or you start a new conversation.

Provider accounts and claims

When you claim a listing, we collect your name, work email, role, and authorization explanation. We send a one-time email code, record when the address was verified, and use a secure session cookie for dashboard access. Email verification does not itself approve a claim. Approved representatives can submit proposed listing changes and advertising requests; we keep their submissions and review decisions to administer the listing and commercial relationship. Public visitors cannot see claimant contact details. Contact us to request access, correction, or deletion; active claims and commercial records are reviewed individually rather than deleted on the enquiry retention schedule.

Retention and requests

We schedule daily removal of enquiry, listing request, verified chat email and email outbox records from our database once they are older than 90 days. Chat and provider access sessions expire after 30 days. Unverified provider claims are removed after 30 days. Transactional emails sent through Resend and copies in our team inbox may follow separate retention controls. Email privacy@crossborderselect.com to request access, correction or deletion of information you submitted; we handle those requests manually.